SUPPORT CENTER

👮RETURN POLICY - KIVAROQSTORE CAT TOYS✅

1. Return Period Customers can request a return or exchange within 15 days from the date of receiving the product.
2. Eligibility Conditions The product must remain intact, unused, and free from damage caused by external factors. Original tags, labels, and packaging must be included. A receipt or order confirmation must be provided.
3. Customer Benefits Eligible to exchange for another product (of equal value or by paying the difference if the new product is higher in price). If not wishing to exchange, customers may request a refund. 
4. Shipping Costs Returns: The shop will cover all shipping fees. Exchanges: Customers are responsible for shipping fees. Special Offer: For orders over USD 60, customers will enjoy free shipping for both returns and exchanges. 
5.  Cases Not Eligible for Return/Exchange Products that have been used, or damaged (scratched, bitten, or broken) by the cat. 
6. Return/Exchange Process Contact our customer service team via hotline or fanpage for instructions. Send the product back to the shop. After inspection, we will proceed with the exchange or refund as soon as possible.     
7.  Contact Information Fanpage / Facebook / Instagram:🪄KIVAROQSTORE✨
8. Hotline: +84 938 898 637