👮RETURN POLICY - KIVAROQSTORE CAT TOYS✅

 

  1. Return Period Customers can request a return or exchange within 15 days from the date of receiving the product.
  2. Eligibility Conditions The product must remain intact, unused, and free from damage caused by external factors. Original tags, labels, and packaging must be included. A receipt or order confirmation must be provided.
  3. Customer Benefits Eligible to exchange for another product (of equal value or by paying the difference if the new product is higher in price). If not wishing to exchange, customers may request a refund. 
  4. Shipping Costs Returns: The shop will cover all shipping fees. Exchanges: Customers are responsible for shipping fees. Special Offer: For orders over USD 60, customers will enjoy free shipping for both returns and exchanges. 
  5.  Cases Not Eligible for Return/Exchange Products that have been used, or damaged (scratched, bitten, or broken) by the cat. 
  6. Return/Exchange Process Contact our customer service team via hotline or fanpage for instructions. Send the product back to the shop. After inspection, we will proceed with the exchange or refund as soon as possible.     📌
  7.  Contact Information Fanpage / Facebook / Instagram:🪄KIVAROQSTORE✨
  8. Hotline: +84 938 898 637

all products of the shop

Frequently Asked Questions

Replace them every 6–12 months or when they appear damaged. Keep a close eye on chew toys and replace them as soon as they start to crack or break. This article is about cleaning your pet's toys.

Ask them about the safety of their toys, bedding, toys, etc., and how you can proceed if you want to return an item. When buying health supplies, make sure the staff knows what they are selling. A good pet store will tell you what you need to know, not just be eager to sell you an item.

A good pet store is more than just a place to buy essentials – it’s also about caring staff, carefully selected products, and dedicated pet care. have knowledgeable, animal-loving staff, a clean, warm environment, and are dedicated to the health and well-being of your pet. They don’t just sell products, they go above and beyond to help you maintain your pet’s long-term health and happiness.

At KIVAROQSTORE, we pride ourselves on being more than just a pet supply store. We are a trusted destination for pet owners looking for high-quality products, personalized service, and dedicated support.

Absolutely. We offer fast and affordable shipping nationwide. Orders over $79 ship free, and we also ship to rural and remote areas.

See our full shipping policy here to learn more.

Once your order ships, you'll receive a tracking number via email that you can use to monitor your package's progress.