SOFT PP COTTON
GOOD HEAT RETAINMENT, GIVES A WARM AND COMFORTABLE FEELING
PRODUCT FEATURE
Toxic chemicals: No chemicals, pet-friendly
Smart device: No
Material: Soft PP cotton
Origin: Mainland China
Type: Mini square mattress
For pets :For cats and dogs
Electric or not: No
CARE INSTRUCTION
The mattress is a consumable item. Please replace it when necessary.
NOTE FOR PAWRENTS
Due to different lighting, shooting angles or equipment, the actual product color and size may be slightly different from the picture. Please allow 1-3 cm error, and please consider these factors before purchasing. These issues are not related to product quality.
SHIPPING
For orders under $89, we charge a flat shipping fee of $8.
For orders over $89, we offer free shipping
RETURN AND EXCHANGE
Refund Policy
Can I return an order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at KIVAROQSTORE.COM. Items sent back to us without first requesting a return will not be accepted.
Returns not caused by quality issues will be shipped at the customer's expense.
You can always contact us for any return questions at KIVAROQSTORE.COM or chat with us online.
How do I cancel or change an order?
You can cancel or change your order before it leaves our warehouse. Just contact us at KIVAROQSTORE.COM or chat with us online.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For any change of mind returns, shipping costs and return fee is non-refundable. The cost of shipping fees will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, you could check with your bank or credit card company first. It may take some time before your refund is officially posted. If you still have any questions about a refund, please contact us at KIVAROQSTORE.COM
product design
Product design with rounded corners, safe and suitable for puppies, light, thick and soft design
size
Available in small, medium and large sizes to suit your dog, and for your pet, and suitable for each weight of your pet
PRODUCT BENEFITS
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Energy Saving
With a warm mattress, dogs do not need to shiver to generate heat, saving energy for play and development activities.
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Suitable for newborn puppies
Puppies cannot regulate their body temperature well, a warm mattress will protect them and keep them safe and healthy.
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Create a private space
Warm mattresses are often designed as “small corners” to help dogs have a private place to rest, avoiding disturbance.
BENEFIT
BREATHABLE, MOISTURE-RESISTANT AND EASY TO CLEAN
good sleep aid for dogs
Soft, warm mattress helps dogs sleep better and deeper, avoiding the effects of cold and illness when lying on the ground.
Product design
Helps recover from illness or surgery
Stable temperature helps the body recover faster, reduces the risk of relapse, soft for your pet to feel comfortable