Toxic Chemicals: No Chemicals, Pet Friendly
Smart Device: No
Material: Plastic
Origin: Mainland China
Toy Type: Feather Toy
Type: Cat
Electric or Not: No

made of plastic

The feather charming is consumable. Please replace it when needed.

Due to lighting, angles or device differences, the actual item might be slightly different in colours and sizes from the pictures. Please allow 1 to 3 cm inaccuracy, and please consider these factors before your purchase. Such issues are not product quality issues.

For orders under $89, we charge a flat shipping fee of $8
For orders over $89, we offer free shipping

Refund Policy
Can I return an order?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at KIVAROQSTORE.COM. Items sent back to us without first requesting a return will not be accepted.

Returns not caused by quality issues will be shipped at the customer's expense.

You can always contact us for any return questions at KIVAROQSTORE.COM or chat with us online.

How do I cancel or change an order?

You can cancel or change your order before it leaves our warehouse. Just contact us at KIVAROQSTORE.COM or chat with us online.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any change of mind returns, shipping costs and return fee is non-refundable. The cost of shipping fees will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, you could check with your bank or credit card company first. It may take some time before your refund is officially posted. If you still have any questions about a refund, please contact us at KIVAROQSTORE.COM